1. Introduction
Pit Stop Auto Shop (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share information when you visit our website or submit information through our online forms. By using our site, you agree to the practices described below.
2. Data We Collect
We collect two categories of data:
Personal Data: Information you provide directly to us—such as your name, email address and telephone number—when you request a discount code, register an account, submit a support request or contact us via our forms.
Technical Data: Information collected automatically, including your IP address, browser type, device identifiers and cookie data. This helps us maintain the security and functionality of our site.
3. How We Collect Data
We collect data in several ways:
Directly from you: When you complete our forms, register for an account or communicate with us by email or phone.
Automatically: Through cookies and similar technologies that store small text files on your device (see Section 10).
From service providers: We may receive data from third‑party analytics or hosting providers that help operate our website.
4. How We Use Your Data
We use your personal data to:
Generate and display discount codes and send confirmation emails.
Provide customer support and respond to enquiries.
Communicate about product updates, promotions and changes (when you opt in).
Improve and secure our website by analyzing usage trends and diagnosing technical issues.
Comply with legal obligations or respond to lawful requests.
We do not sell or rent your personal data.
We only share it with trusted service providers under contract to deliver our services (see Section 6).
5. Who Has Access To Your Data
If you simply browse our site without creating an account, we retain only limited technical data (like cookies) and cannot view any personally identifying information.
If you create an account or submit your information, your data may be accessed by:
System administrators for site management and security.
Support staff when necessary to resolve your enquiries or manage your account.
Each staff member is bound by confidentiality obligations and only accesses data as needed to perform their duties.
6. Third‑Party Access To Your Data
We do not share your data with third parties in a way that reveals your personal information (such as email address or name), except as necessary to deliver services you request. Examples include:
Hosting providers and content delivery networks (CDNs) to serve our website and improve performance.
Email and marketing platforms to send transactional and promotional emails (with your consent).
Analytics services (e.g., Google Analytics) to measure site performance using anonymized data.
Payment processors if you make purchases on our site (we send only the minimum data needed to process payments securely).
Each partner is required to protect your data and use it only for the intended purpose. We will provide a list of specific service providers upon request.
7. How Long We Retain Your Data
We keep your personal data only as long as necessary:
Support requests and comments: We retain the content and metadata until you ask us to delete them, so we can recognize and approve follow‑up messages automatically.
Account data: If you register, we store your profile information indefinitely to maintain your account. You can view, edit or delete your data at any time (except your username). Administrators can also view and edit this information.
If you request deletion of your data, we will remove it unless we need to retain certain records for legal, administrative or security purposes (for example, to maintain proof of transactions).
8. Security Measures
We use SSL/HTTPS throughout our site to encrypt communications and protect data in transit. We also implement organizational measures (such as access controls) and technical safeguards (such as firewalls) to secure your data.
If a data breach occurs, our administrators will act swiftly to protect our systems, notify affected users and, if necessary, reset passwords.
9. Your Data Rights
9.1 General Rights
If you have an account or have left comments on this site, you may request:
An exported file of the personal data we hold about you (including any data you have provided).
Deletion of your personal data, except for information we must keep for legal, security or administrative reasons. If all your data is erased, we may no longer be able to provide services such as account access or support.
9.2 GDPR Rights
We strive to align with the General Data Protection Regulation (GDPR) for residents of the European Union. The GDPR provides several rights to data subjects, including the right to be informed, right of access, right to rectification, right to erasure, right to restrict processing, right to data portability, right to object and the right not to be subject to a decision based solely on automated processingedpb.europa.eu. We will respond to requests within one monthedpb.europa.eu.
To exercise any of these rights, please contact us at the address listed in Section 15.
10. Cookies and Similar Technologies
10.1 Purpose of Cookies
Our website uses cookies—small text files stored on your device—to improve your experience. Cookies help retain preferences, keep you logged in, enable website features and gather anonymized analytics data. You can disable cookies in your browser settings; however, some functions may not work properly if you do.
10.2 Necessary Cookies (For All Visitors)
Session cookies – assign your browser a unique ID so the site recognizes your session.
Security cookies – used by our CDN to apply security settings on a per‑client basis.
Test cookies – verify that your browser accepts cookies.
10.3 Additional Cookies (For Logged‑In Users)
If you log in, WordPress sets additional cookies:
Authentication cookies – authenticate your account and keep you logged in.
Customization cookies – store your personal dashboard and interface preferences.
Performance cookies – help us understand how visitors use the site so we can improve the user experience.
We also use cookies set by third‑party analytics providers. You may opt out of analytics tracking via browser settings or add‑ons.
11. Third‑Party Websites
Our site may contain links to third‑party websites (e.g., social media, informational resources). We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third‑party site you visit.
12. Release of Your Data for Legal Purposes
We may disclose your information if required by law or if we believe, in good faith, that it is necessary to comply with legal processes, protect our rights or investigate fraud. If possible, we will notify you of such requests unless prohibited by law. We may also report and provide data to law enforcement or other parties if we suspect fraudulent or illegal activity.
Any disclosure for legal purposes will comply with the laws of your country of residence.
13. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove the information.
14. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The “Last updated” date at the top of this policy will indicate when it was last revised. We encourage you to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights or have concerns about your personal data, please contact us at:
Email: info@pitstopautoshop.us
Mail: Pit Stop Auto Shop, 4710 W 137th St, Crestwood, IL 60418